PRIVACY POLICY
Last updated: 5 July 2026
1. Introduction
Tech Pro Install ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.
Important Disclaimer: Tech Pro Install is an independent installation service provider. We are not affiliated with, endorsed by, or connected to Starlink or SpaceX in any way.
By using our services, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- • Name and contact information (email address, phone number, postal address)
- • Property details and installation requirements
- • Payment information (processed securely through third-party providers)
- • Communication preferences
Automatically Collected Information
We may automatically collect certain information about your device and usage patterns, including:
- • IP address and browser information
- • Website usage data and analytics
- • Cookies and similar tracking technologies
3. SMS Communications
By providing your phone number, you consent to receive SMS text messages from Space Internet Solution. These messages may include:
- • Appointment confirmations and reminders
- • Installation updates and notifications
- • Service-related communications
- • Promotional offers (only with explicit consent)
How to Opt-Out of SMS Messages
You can opt-out of SMS communications at any time by:
- • Replying "STOP" to any SMS message
- • Calling us at 0161 524 5212
- • Emailing us at info@techproinstall.co.uk
Note: Opting out may affect our ability to provide timely service updates and appointment notifications.
4. How We Use Your Information
We use the information we collect for the following purposes:
- • Service Delivery: To provide Starlink installation services and customer support
- • Communication: To contact you about appointments, updates, and service-related matters
- • Payment Processing: To process payments and manage billing
- • Improvement: To improve our services and website functionality
- • Legal Compliance: To comply with applicable laws and regulations
- • Marketing: To send promotional communications (only with your consent)
5. Third-Party Service Providers
We work with trusted third-party service providers to deliver our services effectively. These may include:
GoHighLevel
Customer relationship management, appointment scheduling, and communication automation.
Twilio
SMS messaging services for appointment notifications and service updates.
Stripe
Secure payment processing for deposits and service payments.
Google Analytics
Website analytics and performance monitoring to improve user experience.
These providers have their own privacy policies and data protection measures. We ensure that all third-party providers maintain appropriate security standards and only use your data as necessary to provide their services.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- • Secure data transmission using SSL encryption
- • Regular security assessments and updates
- • Limited access to personal information on a need-to-know basis
- • Secure storage and backup procedures
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for 7 years for warranty and legal compliance purposes.
8. Your Rights
Under applicable data protection laws, you have the right to:
- • Access your personal information
- • Correct inaccurate or incomplete data
- • Request deletion of your personal information
- • Object to processing of your personal information
- • Request data portability
- • Withdraw consent for marketing communications
To exercise these rights, please contact us using the information provided below.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.
10. Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at Tech Pro Install:
Postal Address:
Tech Pro Install
Unit B27 Nile Mill Fields, New Road
Chadderton, Oldham
England OL9 8NT